Melissa Silvey has a rare ability to take the “30,000-foot view” to identify unseen challenges and solutions in a given situation. This ability, along with her passion for improving systems and record of doing so, has led to many notable efforts that might?otherwise have succumbed finding instead sustainability and acclaim. I would want Impact to have eyes on any healthcare or systems process improvement project I had — if not design it themselves.

Working with IMPACT has been so positive. Melissa was very skilled at discovering the root cause of our challenges and bring a range of ideas for us to consider to resolve them. She is a true partner at the table helping us uncover what the challenges existed that we weren’t already aware of, asking probing questions until we all understood the real issues. Once we achieved that, we then worked with her on our options for improving.

I’ve worked with Melissa and IMPACT – Leadership – Strategy in various capacities over the years and her knowledge, professionalism, and tenacity are second to none.